Refund Policy

All sales are final. Because digital products are available to download right after purchase, KA Company does not offer refunds. Please review the product page and preview before buying.

If something is wrong with your purchase, contact support@kacompany.us. We will fix the problem, which may mean:

• Resending a download link that failed or expired
• Replacing a file that is damaged or will not open
• Sending the correct product if the wrong one was delivered
• Helping troubleshoot a SCORM course that will not load in your LMS

KA Company may offer a replacement or store credit at its discretion when a problem cannot be fixed.

Customization services

Deposits for customization work are non-refundable once work begins. Before final delivery, you can request revisions as described in your quote.