Solving Problems Step by Step

A self-paced course that teaches a clear, four-step way to solve everyday work problems so they stay solved: frame the problem, investigate the cause, narrow the options and do a small test.

Who it is for

• Employees in any role and industry who deal with delays, repeated mistakes, complaints or tools that fail, and want to fix problems at the cause.

• Organizations that want optional, self-paced development courses in their learning system for employees to take on their own.

• HR and training teams and business owners building an elective library without facilitators.

The problem it solves

When something goes wrong at work, people usually fix the first thing they see, or blame the person nearest to it. The same problem comes back next week. This course shows employees how to describe a problem clearly, use facts to find a cause they can change, compare options before choosing, and test a fix on a small scale before everyone changes how they work.

What is inside

E-learning (SCORM 1.2), about 20 minutes, 18 screens, text-only (no sound needed)

• A starting self-check on eight everyday habits, private to the learner

• The Fix-It Steps: four steps, taught with examples from a bookkeeping office, a courier company and a property maintenance company

• Flip cards, reveal-the-answer examples and comparisons on the teaching screens

• Three practice cases (framing a problem at a dog grooming salon, finding the cause at a catering company, and testing a fix at a commercial cleaning company) with feedback on every choice

• A short quick check (not graded), a "try it this week" plan builder and a final self-check that compares before and now

• A one-page pocket card download and a certificate of completion

Personal workbook (with the $199 option)

• Printable PDF (13 pages) and editable Word file (14 pages)

• Self-checks, the model card, a problem statement builder, a cause finder with an ask-why table, an options comparison, a test plan, practice reflections, two problem worksheets, a 30-day plan and a progress tracker

How it works in your LMS

1. Upload the SCORM 1.2 zip as an optional course.

2. Employees take it at their own pace; it remembers where they stopped.

3. The course reports completed when the learner reaches the certificate. There is no pass mark. If the learner takes the quick check, the score is reported for information only.

4. Self-check answers and plans stay on the learner's device and are not sent to the LMS.

Formats and file types

• SCORM 1.2 zip (0.7 MB), runs offline with packaged fonts, works on desktop and phone.

• Workbook: PDF (13 pages, US Letter) and Word (.docx, 14 pages).

Frequently asked questions