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Selling the Right Way
One organization, unlimited learners. Instant download after purchase.
All sales are final. Due to the instant-access nature of digital downloads, refunds are not offered. Please review the preview before buying. Issue with your purchase? Contact support@kacompany.us. Refund Policy
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Each purchase is licensed to one organization for use in one LMS, with unlimited learners. By buying, you agree to the License Agreement and Terms of Use.
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About this course
A sales ethics and trust course for anyone who sells, quotes or recommends to customers. Learners practice the judgment calls that build trust and bring customers back.
Who it is for
Salespeople, service advisors, estimators and front desk staff who recommend or quote
Technicians and trades staff who quote repairs
Managers and small business owners who set sales goals
Trainers and HR professionals who want an honest selling standard
The problem it solves
Customers lose trust when a fee is left out, a bigger product is pushed or a salesperson disappears after the sale. Pressure can win one sale and lose the customer for good. This course shows staff how to sell in a way that holds up after the customer gets home, and how to talk to a manager when a goal and the right recommendation pull in different directions.
What learners will be able to do
Tell the whole picture, including fees, limits and conditions
Recommend what serves the customer, even when it is the smaller sale
Let the customer decide on their own timeline, without pressure tactics
Check a quote or offer with the Full-Facts Check before it goes out
Earn the next sale by staying in touch after this one
The KA method
TRUE, an original KA Company method: Tell the whole picture, Recommend what serves them, Use their timeline, and Earn the next sale. The Full-Facts Check is a supporting tool for quotes and offers.
What is in each format
E-learning (SCORM)
A narrated SCORM 1.2 course with captions, 16 screens
Practice activities and a branching scenario
A five-question knowledge check with a pass mark
Printable TRUE job aid and job aid card
In-person kit
Facilitator guide for a 2-hour workshop with a 2.5-hour option, 32 pages
19-slide deck with speaker notes
16-page participant workbook
Judgment call cards, a pressure rewrite worksheet, the Full-Facts Check worksheet, eight role-play cards, an observer checklist, an after-the-sale plan, a manager conversation guide, an honest sale checklist and a 30-day action plan
Virtual kit
Facilitator guide for two 60-minute live sessions, one week apart, with producer run sheet and cue sheets
29-slide virtual deck with speaker notes
The same workbook and handouts as the in-person kit
All formats bundle
The e-learning course, the in-person kit and the virtual kit together, for teams that blend self-paced and live training.
Length
E-learning: about 22 minutes
In-person workshop: 2 hours, or 2.5 hours
Virtual workshop: two 60-minute sessions
Frequently asked questions
Should new salespeople take Sales 101 first?
It helps. Sales 101 teaches the sales conversation; this course focuses on the trust decisions inside it. Each works on its own.
Does it help managers too?
Yes. It includes a guide for talking about goals and recommendations, so managers and staff agree on what good selling looks like.
Will the e-learning work in our LMS?
Yes. It is a SCORM 1.2 package, the most widely supported format. It reports completion and the knowledge check score, and it runs offline because the fonts and media are packaged inside.
Do I need training experience to run the in-person or virtual kit?
No. The facilitator guide gives a timed agenda, what to say, what to ask and what to listen for at every step. A manager or business owner can run it.
Can we add our logo and our own terms?
Yes. The kits are editable Word and PowerPoint files. If you would like us to brand the e-learning for you, request a customization quote.
One price, yours to keep. Licensed to one organization with unlimited learners.
License
One organization, unlimited learners, perpetual use in your own LMS. No seat minimums and no annual renewal. Resale and redistribution outside your organization are not permitted.