1 / 4
Phone Greeting, Voicemail and Hold Script Kit
Ready to print and use across your organization. Instant download after purchase.
All sales are final. Due to the instant-access nature of digital downloads, refunds are not offered. Please review the preview before buying. Issue with your purchase? Contact support@kacompany.us. Refund Policy
Each purchase is licensed to one organization for use in one LMS, with unlimited learners. By buying, you agree to the License Agreement and Terms of Use.
Want it in your company's branding?
We can add your logo, colors, and terminology. Request a customization quote
About this tool
Answer, hold, transfer, take messages and record voicemail greetings the same good way every time, with ready-to-use scripts, a script builder and a desk card for the phone.
Who it is for
Front desk and reception staff in clinics, offices and service businesses
Small-business owners who answer their own phone and want to sound professional
Shop, restaurant and trades staff who handle calls between customers
Office and service managers who want everyone to answer the same way
Anyone training new staff on the phone
The problem it solves
Callers judge a business by what they hear. A rushed greeting, an unexpected hold, a cold transfer or an out-of-date voicemail can lose a customer before anyone has helped them. This kit gives you ready-to-use scripts for every routine moment of a call, a guide to sounding natural, versions for five kinds of business, a script builder for your own final set, and a desk card, so every person who answers sounds clear and helpful.
What is inside
Cover and how to use (page 1; 1 page)
Copyright and License (page 2; 1 page)
Guide (pages 3 to 4; 2 pages): the five moments of a call, voice and word choice, words to use instead, and common mistakes
Scripts (pages 5 to 9; 5 pages): greetings, hold, transfer, messages, voicemail greetings, leaving voicemails, closing calls and hard moments, with versions for five kinds of business
Script builder (pages 10 to 11; 2 pages): blank worksheet, and filled in for a veterinary clinic
Practice and desk card (pages 12 to 13; 2 pages): a call check for practice or coaching, practice prompts, and a desk card to post by the phone
Editable Word version (21 pages): every script, the message slip, the script builder, the call check and the desk card, ready to change to your own words
How to use it
Read the two guide pages.
Choose the scripts you need and change the words in brackets.
Write your final set on the script builder and record your voicemail greetings.
Post the desk card by each phone and practice with the call check.
Formats and file types
PDF, 13 pages, US Letter, ready to print
Word (.docx), 21 pages, editable
Licensed for use within your organization
Frequently asked questions
Will we sound scripted?
Not if you use them as intended. The guide explains how to practice a script aloud and then say it in your own words, keeping the order and key parts.
Does it cover after-hours and holiday voicemail?
Yes. There are six voicemail greetings to record, including after hours, holiday closure, out of office and an emergency service line, plus recording tips.
Can I edit the scripts?
Yes. The Word file has every script and the script builder, ready to change to your business name and your own words.
One price, yours to keep. Licensed for use within your organization.