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Manager Mediation Meeting Guide
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Each purchase is licensed to one organization for use in one LMS, with unlimited learners. By buying, you agree to the License Agreement and Terms of Use.
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About this tool
A step-by-step guide for a manager helping two employees settle a working disagreement, with a meeting plan, suggested words, an agreement form and a follow-up check.
Who it is for
Managers and supervisors with two employees who have stopped working well together.
Shift leads who see friction affecting the rest of the team and customers.
Small-business owners without an HR department to call on.
HR professionals who want a simple, consistent process to give managers.
The problem it solves
When two employees clash, most managers either avoid it or end up judging who is right. Both usually make it worse. This guide shows you how to run a fair, structured process: decide whether mediation is suitable, hear each person privately, run a five-part joint meeting, write specific actions both people agree to, and check two weeks later that it is working. It also shows clearly when mediation is not the right step.
What is inside
Manager Mediation Meeting Guide (PDF, 12 pages)
Copyright and License, contents and plain-language terms (2 pages)
When to use mediation, and when to follow a formal process instead (1 page)
The five steps and how to run the separate conversations (1 page)
Running the joint meeting, with suggested words for each part (1 page)
Handling difficult moments, and things to avoid saying (1 page)
Preparation sheet and meeting plan (1 page)
Agreement form and follow-up check (1 page)
Filled-in example from a bakery: preparation, agreement and follow-up (2 pages)
Adjustments for six workplaces and common questions (1 page)
Editable forms (Word, 8 pages): preparation sheet, meeting plan with suggested words, agreement form, follow-up check and the bakery example.
How to use it
Read the first guide pages to decide whether mediation is suitable.
Hold a short private conversation with each person.
Run the joint meeting with the meeting plan.
Write the agreement together, and book the follow-up before you finish.
Formats and file types
PDF (US Letter, print or screen), 12 pages
Word document (.docx), 8 pages
Licensed for use within your organization
Frequently asked questions
Do I need mediation training?
No. The guide gives you the structure, suggested words and ways to handle difficult moments.
What if one person raises harassment or a safety concern?
Stop the mediation and follow your formal process. Check the rules for your location and company policy; this is not legal advice.
What if they do not agree on anything?
Agree one small step, try it for two weeks and meet again. The guide covers what to do if the agreement is not kept.
One price, yours to keep. Licensed for use within your organization.