LOOP Practice Pack

Fifteen realistic feedback scenarios, Replay Test drills and ready-to-use forms, so you can practice the LOOP feedback method before the conversation that matters.

Who it is for

• Managers and supervisors who want to get better at feedback conversations

• Small-business owners who give feedback without any HR or training support

• Shift leads and team leads who were promoted from the team and now have to give feedback to former peers

• Trainers and HR staff running practice sessions after the LOOP course

• Anyone who has to give feedback to a coworker or to their own manager

The problem it solves

Most people understand what good feedback sounds like. The hard part is saying it well in the moment, especially when the other person reacts. Reading about it is not enough: you need to practice. This pack gives you realistic situations to practice with, a brief for the person playing the other side, an observer checklist so practice partners can give useful notes, and a planner for your real conversations.

LOOP is a KA Company method with four checkpoints: Lead with why, Observe out loud, Open it up, Plan and come back.

What is inside

• Guide to LOOP (5 pages): the four checkpoints at a glance, each one in depth (what, why, how, common mistakes and sample language), and how to adjust LOOP for peers, your own manager, remote staff, written behavior, higher stakes, recognition and receiving feedback

• How to practice (1 page): running a round in threes, and how to respond when the other person denies, blames, gets upset, goes quiet or over-apologizes

• 15 practice scenarios (6 pages): a scenario finder plus scenarios across dental, retail, landscaping, auto repair, insurance, catering, a salon, a print shop and more, covering in person, phone, video, email, chat, text and shared documents. Each has a receiver brief with a hidden detail and a reaction to play

• Sample lines and a worked example (4 pages): one way to hit each checkpoint in all 15 scenarios, and one conversation written out start to finish, with why it works

• Replay Test practice (5 pages): 24 statements to sort into behavior or interpretation, rewrite practice, and a full answer key with reasons

• Observer checklist (2 pages): blank and filled in

• Conversation planner (2 pages): blank and filled in

• Practice log (1 page)

• Editable Word files: the full pack, and a separate planner and observer checklist file to copy for each conversation

How to use it

1. Read the guide once, or use it as a refresher after the LOOP course.

2. Work through the Replay Test practice on your own.

3. In pairs or threes, take turns: one person gives the feedback, one plays the receiver using the brief, and one observes with the checklist. Switch after each round.

4. Before a real conversation, fill in the planner. Afterward, log what happened.

Formats and file types

• PDF, 26 pages, US Letter, print or use on screen

• Word (.docx): full pack, editable

• Word (.docx): conversation planner and observer checklist, editable

• Licensed for use within your organization

Frequently asked questions