LMS Administration SOP Kit

Run your learning management system the same reliable way every week, with written procedures anyone can follow and a backup can cover.

Who it is for

• LMS administrators who want documented, consistent procedures.

• HR and training coordinators who run the system alongside other work.

• Managers in small businesses who were handed the system with no instructions.

• L&D teams that need a backup administrator to cover absences.

The problem it solves

Learning management systems collect problems quietly: users who left are still active, the same course exists three times, completion records are changed without explanation, and reports go out with the wrong people on them. When the one person who knows the system is away, the work stops. This kit gives you nine standard operating procedures, written to work with any system, covering naming rules, user accounts, content, enrollments, completion records, reporting, learner support, cleanup, and system changes and backup cover.

What is inside

• Copyright and License (page 2; 1 page)

• Part 1. The administrator’s job (pages 3 to 6; 4 pages)

• Part 2. SOP 1: Naming rules (pages 7 to 9; 3 pages)

• Part 3. SOP 2: User accounts (pages 10 to 12; 3 pages)

• Part 4. SOP 3: Content (pages 13 to 16; 4 pages)

• Part 5. SOP 4: Enrollments (pages 17 to 19; 3 pages)

• Part 6. SOP 5: Records (pages 20 to 22; 3 pages)

• Part 7. SOP 6: Reporting (pages 23 to 25; 3 pages)

• Part 8. SOP 7: Learner support (pages 26 to 28; 3 pages)

• Part 9. SOP 8: Cleanup (pages 29 to 31; 3 pages)

• Part 10. SOP 9: Changes and backup (pages 32 to 34; 3 pages)

• Part 11. Worked examples (pages 35 to 36; 2 pages)

• Part 12. 30-day plan (page 37; 1 page)

• Part 13. Mistakes and FAQ (pages 38 to 39; 2 pages)

• Editable Word version of everything above (35 pages)

How to use it

1. Read Part 1 for the administrator's role, access levels and the admin calendar.

2. Adapt each SOP in the Word file, writing in your system's own screen and menu names.

3. Use the templates as you work: user requests, publishing checks, assignment rules, record corrections, report schedule, support log, cleanup checklist and handover sheet.

4. Follow the 30-day plan to put everything in place.

Training records contain personal information. Check your company policy and the rules for your location on access and retention. This kit is not legal advice.

Formats and file types

• Printable PDF (39 pages), US Letter.

• Editable Word file (.docx, 35 pages) with every SOP and template ready to adapt.

Frequently asked questions