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Leading Change (Level 2)
In-person and virtual facilitator kit: guides, slides, workbook and handouts, all editable. Instant download after purchase.
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Each purchase is licensed to one organization for use in one LMS, with unlimited learners. By buying, you agree to the License Agreement and Terms of Use.
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About this kit
A complete 2-hour session that teaches managers what to do in the weeks after a change is announced: listen on a schedule, find what is really in the way, make the new way easier, and decide what to adjust.
Who it is for
Small-business owners who announced a change weeks ago and can see the old way creeping back.
Managers, supervisors and shift leads with people who are slow to adopt a new process, system or rule.
Project leads who need a change to become normal work, not just a launch date.
Trainers, HR and L&D professionals who need a ready-to-run session on supporting people through change.
The problem it solves
Most changes do not fail at the announcement. They fade in the weeks after: nobody asks how it is going, concerns get answered before they are heard, people still using the old way are told the same thing more firmly, the old forms stay in the drawer, and feedback disappears. This kit gives managers six plain steps for the weeks after an announcement (check in on a schedule, hear the concern in full, find what is in the way, make the new way easier, recognize the new habit, decide what to adjust) and lets them practice each one on a realistic change, including a short coaching conversation with someone who is still using the old way.
What is inside
Six steps for the weeks after an announcement: Check in on a schedule, Hear the concern in full, Find what is in the way, Make the new way easier, Recognize the new habit, Decide what to adjust. Uses the KA methods PULL (coaching), LOOP and the Replay Test (feedback), taught to the depth the session needs.
In-person kit
Facilitator guide, 56 pages (Word): how to use the kit, session overview and agenda, a plain-language primer on why changes fade, the six steps in depth with examples for five kinds of workplace, answers to the questions participants ask, a preparation checklist, ten timed segments (including a break) with SAY / DO / ASK / WAIT cues, the Scenario A script, answer keys, the packets and cards at a glance, tricky moments, a 30-day follow-up plan and ways to adapt the session.
Slide deck, 33 slides (PowerPoint), with speaker notes that repeat the guide's cues and timing.
Virtual kit
Virtual facilitator guide, 42 pages (Word), with a producer cue sheet, polls, chat prompts and the breakout texts for every packet and card.
Producer run sheet, 4 pages (Word).
Virtual slide deck, 36 slides (PowerPoint), with PRODUCER actions in the notes.
Workbook and handouts
Participant workbook, 20 pages (Word and PDF), including a 30-day support plan and a support log.
One-page job aid: six steps for the weeks after an announcement (1 page).
Handout 1: Listening check plan, with a filled-in example (2 pages).
Handout 2: Six week-two packets with week-four comments, set in a bakery, a veterinary clinic, a plumbing company, a hardware store, a warehouse and an accounting office (3 pages).
Handout 3: Hearing concerns, with a worked example and play-back practice (2 pages).
Handout 4: Six practice cards for a short coaching conversation, each with a hidden reason for keeping the old way (3 pages).
Handout 5: Make the new way easier, with a filled-in example (2 pages).
Handout 6: Recognize and adjust, with Replay Test practice and a "what we heard" planner (2 pages).
Handout 7: Observer checklist (1 page).
Answer key for the facilitator (3 pages).
How to use it
Read the facilitator guide and complete the workbook yourself (about three hours).
Print the workbook and handouts, one packet per table and one set of practice cards per group of three.
Run the 2-hour session in person or online. Every step tells you what to do, what to say, what to ask and when to wait.
Use the 30-day follow-up plan so the six steps are used on a real change.
No training experience is needed. If you can run a team meeting, you can run this session.
Formats and file types
Word (.docx): facilitator guides, producer run sheet, participant workbook. Fully editable.
PowerPoint (.pptx): in-person and virtual decks with speaker notes. Fully editable.
PDF: participant workbook, job aid, handouts and answer key, ready to print.
Fonts: Fraunces and Nunito Sans (free from Google Fonts).
Licensed for internal use by the purchasing organization.
Frequently asked questions
Do participants need to have done Level 1 first?
No. D06 Announcing and Explaining a Change is helpful, but this session stands on its own and starts after the announcement.
Do I need to know the KA coaching and feedback methods?
No. The session teaches the parts of PULL, LOOP and the Replay Test that it uses, with sample questions for each step.
What if someone simply refuses to use the new way?
The session covers that. Participants first find and fix what is in the way, because most people who keep the old way have a reason. If the old way continues after that, the kit shows how to give clear feedback, privately, and when to involve HR or the business owner.
One price, yours to keep. Licensed for use within your organization.