Everyday Negotiation at Work

A self-paced course that turns everyday negotiation into four practical steps for fair agreements with coworkers, vendors and customers, honestly and without pressure.

Who it is for

• Employees in any role and industry who agree things with others every week: shift swaps, deadlines, delivery dates and customer requests.

• Organizations that want optional, self-paced development courses in their learning system for employees to take on their own.

• HR and training teams and business owners building an elective library without facilitators.

The problem it solves

Most workplace negotiations are small, and most go wrong in the same ways: people say yes or no too quickly, argue about the request instead of the reason behind it, make a single fixed offer, or end with "sounds good" and nothing written down. With customers, the pull to promise too much or to push for a decision damages trust. This course shows employees how to prepare, understand what matters to the other person, suggest options that work for both sides and confirm the agreement, in person, on the phone, in meetings and in email and chat.

What is inside

E-learning (SCORM 1.2), about 20 minutes, 18 screens, text-only (no sound needed)

• A starting self-check on eight everyday negotiation habits, private to the learner

• The Fair Deal Steps™: four steps, taught with examples from a veterinary clinic, a garden center, an architecture office and an electrical contractor

• Flip cards, reveal-the-answer examples and tabs on the teaching screens

• Three practice scenarios (a rush request from sales in a chat, a customer with a deadline at a bicycle shop, and a late delivery on the phone) with feedback on every choice

• Practical help for harder moments, including honest, no-pressure guidance for customer situations

• A short quick check (not graded), a "try it this week" plan builder and a final self-check that compares before and now

• A one-page pocket card download and a certificate of completion

Personal workbook (with the $199 option)

• Printable PDF (13 pages) and editable Word file (14 pages)

• Self-checks, the model card, a preparation card, an options builder, an agreements log, practice reflections, negotiation planners, a 30-day plan and a progress tracker

How it works in your LMS

1. Upload the SCORM 1.2 zip as an optional course.

2. Employees take it at their own pace; it remembers where they stopped.

3. The course reports completed when the learner reaches the certificate. There is no pass mark. If the learner takes the quick check, the score is reported for information only.

4. Self-check answers and plans stay on the learner's device and are not sent to the LMS.

Formats and file types

• SCORM 1.2 zip (1.1 MB), runs offline with packaged fonts, works on desktop and phone.

• Workbook: PDF (13 pages, US Letter) and Word (.docx, 14 pages).

Frequently asked questions