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Delivering Effective Feedback
One organization, unlimited learners. Instant download after purchase.
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Each purchase is licensed to one organization for use in one LMS, with unlimited learners. By buying, you agree to the License Agreement and Terms of Use.
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About this course
A practical feedback course for anyone who leads people. Learners practice a four-checkpoint method that keeps any feedback conversation specific, fair and two-way, whether it lasts thirty seconds or thirty minutes.
Who it is for
Supervisors and managers, new or experienced, who need to raise a concern or recognize good work
Small business owners who give feedback without an HR department behind them
Trainers and HR professionals who want a ready leadership session they can run this month
Team leads and senior staff who give feedback to peers, or upward to their own manager
The problem it solves
Most leaders notice something that needs to be said and then wait. A conversation that would have taken five minutes becomes a heavy one months later, and it often lands as personal criticism instead of useful information. This course gives leaders a short structure they can use in the moment, so feedback is timely, based on what actually happened, and ends with a clear next step.
What learners will be able to do
Raise feedback while it is still useful, instead of saving it for a review
Describe what they saw and what it caused, using the Replay Test to keep it to behavior, not opinion
Ask for the other person's side and listen before deciding what comes next
Agree on one next step and a set time to check in, then follow through
Use the same checkpoints for recognition, so good work is named as clearly as problems
The KA method
LOOP, an original KA Company method: Lead with why, Observe out loud, Open it up, and Plan and come back. The Replay Test supports the Observe step: if you could replay exactly what someone did, said or wrote, it is a behavior you can describe fairly.
What is in each format
E-learning (SCORM)
A narrated SCORM 1.2 course with captions
A Replay Test sorting activity and a branching feedback conversation
A knowledge check with a pass mark
A printable LOOP job aid
In-person kit
Facilitator guide for a 3.5-hour workshop, with a 2-hour version
Slide deck with speaker notes
18-page participant workbook
Replay Test cards, scenario cards, reaction cards, an observer sheet, a preparation checklist, a quick reference card and a 30-day action plan
Virtual kit
Facilitator guide for two 90-minute live sessions
Producer run sheet with polls and chat prompts
Virtual slide deck with speaker notes
The same workbook and handouts as the in-person kit
All formats bundle
The e-learning course, the in-person kit and the virtual kit together, for teams that blend self-paced and live training.
Length
E-learning: about 20 minutes
In-person workshop: 3.5 hours, or 2 hours in the shorter version
Virtual workshop: two 90-minute sessions
Frequently asked questions
Is LOOP based on a well-known feedback model?
No. LOOP is an original KA Company method. It does not repackage someone else's acronym, so you can teach it freely inside your organization.
Does it cover written feedback and remote staff?
Yes. The Replay Test and the scenarios include email, chat and video situations as well as face-to-face conversations.
Will the e-learning work in our LMS?
Yes. It is a SCORM 1.2 package, the most widely supported format. It reports completion and the knowledge check score, and it runs offline because the fonts and media are packaged inside.
Do I need training experience to run the in-person or virtual kit?
No. The facilitator guide gives a timed agenda, what to say, what to ask and what to listen for at every step. A manager or business owner can run it.
Can we add our logo and our own terms?
Yes. The kits are editable Word and PowerPoint files. If you would like us to brand the e-learning for you, request a customization quote.
One price, yours to keep. Licensed to one organization with unlimited learners.
License
One organization, unlimited learners, perpetual use in your own LMS. No seat minimums and no annual renewal. Resale and redistribution outside your organization are not permitted.