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Competing Priorities Simulation
Ready-to-run training activities with editable files, for in-person and virtual sessions. Instant download after purchase.
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Each purchase is licensed to one organization for use in one LMS, with unlimited learners. By buying, you agree to the License Agreement and Terms of Use.
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About this activity pack
A realistic 45-minute in-tray exercise: work through a stack of emails, voicemails, texts and notes, decide what comes first, and debrief with a scoring guide. Office, retail and service versions.
Who it is for
Trainers running onboarding, supervisor or coordinator programs
Managers and shift leads preparing someone to cover the role when they are away
Small-business owners who want staff to make good calls when the manager is not there
HR teams looking for a fair, structured exercise for development or selection
The problem it solves
Most people do not struggle because they work slowly. They struggle because several things arrive at once and they must decide, quickly, what comes first. That judgment is rarely taught: new supervisors learn it by getting it wrong. This simulation lets people practice it safely. Each task set mixes items that look urgent but are not, items that look minor but carry a risk, and items that answer each other. People are scored on decisions and reasons, not on matching one exact order, and four simple priority questions give everyone a shared way to decide.
What is inside
Copyright, how to use the pack and terms explained (3 pages)
Guide (4 pages): what the simulation practices, four priority questions, running and scoring it, debriefing, common mistakes and adapting the sets
Activity chooser (1 page)
Five ways to run it (5 pages): solo run, pair compare, team in-tray, interruption round, and delegate and hand off, each with purpose, timing, group size, materials, steps, the words to say, debrief questions and a virtual version
Response sheet (2 pages): blank and filled in
Write your own item (2 pages): blank and filled in
Task set A: office (4 pages): briefing, 12 item cards, interruption card, scoring guide and debrief notes
Task set B: retail (4 pages)
Task set C: service company (4 pages)
Scoring sheet (1 page)
Editable Word file (19 pages): all task sets, the sheets and the item template
How to use it
Choose the task set closest to your learners' work and print the briefing and item cards.
Give people 30 minutes to sort and plan, with the interruption card at minute 20 if you want added pressure.
Let people score their own sheets with the guide.
Debrief from the items people disagreed about most, using the four priority questions.
Formats and file types
PDF guide, activities, task sets and sheets, 30 pages, US Letter
Word (.docx), all task sets and sheets, editable
Licensed for internal use by the purchasing organization
Frequently asked questions
Is there one correct order?
No. The scoring guide gives accepted bands and the best first action for each item, and accepts any answer people can justify with one of the four priority questions.
Can I use it for hiring?
Yes, as one part of a fair process: give every candidate the same set, time and briefing, and score with the guide and a second scorer.
Can I write items for my own workplace?
Yes. The Word file is fully editable, and the item template shows how to write realistic items with the right mix of traps.
One price, yours to keep. Licensed for use within your organization.