Communicating Clearly

A self-paced course that teaches employees to plan any message so people understand it the first time: start with the reader, add the specifics, choose the right channel and check that it was understood.

Who it is for

• Employees in any role and industry who want fewer follow-up questions, fewer mix-ups and messages that people act on the first time.

• Organizations that want optional, self-paced development courses in their learning system for employees to take on their own.

• HR and training teams and business owners building an elective library without facilitators.

The problem it solves

Many workplace problems start with a message that made sense to the sender but not to the reader: the action is in the last line, the time says "soon", unwelcome news arrives by text, and "Does that make sense?" gets a polite yes. This course gives employees a simple four-step model for planning a message in person, on the phone, in meetings, in email and chat, and in written work, and for checking that it was understood.

What is inside

E-learning (SCORM 1.2), about 18 minutes, 18 screens, text-only (no sound needed)

• A starting self-check on eight everyday communication habits, private to the learner

• The Clear Message Check: four steps, taught with examples from a bakery, an insurance agency, a warehouse and other workplaces

• Flip cards, reveal-the-answer examples, channel tabs and a channel chooser on the teaching screens

• Three practice scenarios (a schedule change by text, unwelcome news in person, and instructions by phone and text) with feedback on every choice

• A short quick check (not graded), a "try it this week" plan builder and a final self-check that compares before and now

• A one-page pocket card download and a certificate of completion

Personal workbook (with the $199 option)

• Printable PDF (13 pages) and editable Word file (14 pages)

• Self-checks, the model card, a reader planner, a channel chooser, a check-back log, practice reflections, message planners, a 30-day plan and a progress tracker

How it works in your LMS

1. Upload the SCORM 1.2 zip as an optional course.

2. Employees take it at their own pace; it remembers where they stopped.

3. The course reports completed when the learner reaches the certificate. There is no pass mark. If the learner takes the quick check, the score is reported for information only.

4. Self-check answers and plans stay on the learner's device and are not sent to the LMS.

Formats and file types

• SCORM 1.2 zip (1.1 MB), runs offline with packaged fonts, works on desktop and phone.

• Workbook: PDF (13 pages, US Letter) and Word (.docx, 14 pages).

Frequently asked questions