Building Strong Working Relationships

A self-paced course that teaches employees the everyday habits that build trust at work: learning how others work, disagreeing with respect, following through on promises and recognizing other people's help.

Who it is for

• Employees in any role and industry who want smoother working relationships with coworkers, leads and the people they serve.

• Organizations that want optional, self-paced development courses in their learning system for employees to take on their own.

• HR and training teams and business owners building an elective library without facilitators.

The problem it solves

Much of the friction at work comes from small moments: assuming a coworker who works differently is working badly, objecting to an idea before hearing it out, a promise that slips with no warning, or a "thanks" that says nothing. This course gives employees a simple four-step model for building trust in person, in meetings, on the phone, in email and chat, and in shared work.

What is inside

E-learning (SCORM 1.2), about 20 minutes, 18 screens, text-only (no sound needed)

• A starting self-check on eight everyday working habits, private to the learner

• The Trust Builders: four steps, taught with examples from a hair salon, a construction company, an electrical contractor, a customer contact center and other workplaces

• Flip cards, reveal-the-answer examples and channel tabs on the teaching screens

• Three practice scenarios (getting an approval from a busy coworker, a disagreement in a team meeting, and a promise under pressure) with feedback on every choice

• A short quick check (not graded), a "try it this week" plan builder and a final self-check that compares before and now

• A one-page pocket card download and a certificate of completion

Personal workbook (with the $199 option)

• Printable PDF (13 pages) and editable Word file (14 pages)

• Self-checks, the model card, a "how they work" table, a disagreement planner, a promise check, a thank-you planner, practice reflections, relationship planners, a 30-day plan and a promise log

How it works in your LMS

1. Upload the SCORM 1.2 zip as an optional course.

2. Employees take it at their own pace; it remembers where they stopped.

3. The course reports completed when the learner reaches the certificate. There is no pass mark. If the learner takes the quick check, the score is reported for information only.

4. Self-check answers and plans stay on the learner's device and are not sent to the LMS.

Formats and file types

• SCORM 1.2 zip (1.0 MB), runs offline with packaged fonts, works on desktop and phone.

• Workbook: PDF (13 pages, US Letter) and Word (.docx, 14 pages).

Frequently asked questions